Total Therapy Metrotown– Physiotherapy in Burnaby

At Total Therapy, we offer a variety of services to meet your needs. For a complete list of our services, click HERE to visit our services page!

Guided by compassion and driven by excellence, Total Therapy is committed to providing accessible, patient-centered care. We emphasize evidence-based treatments and holistic healing while empowering you through education. Since 2006, we’ve proudly served Brentwood, Metrotown, and the greater Burnaby community, helping you live pain-free with expert care close to home.

We require 48 hours notice to cancel, reschedule, or change an appointment. Late Cancellations (including appointments cancelled due to lateness) will be charged to the patient at 50% of the appointment cost and No Shows will be charged to the patient at 100% of the appointment cost. Please note that insurers, including ICBC, will not pay for late cancellation or no show fees.

Call Us: Please call the clinic as soon as possible to inform our staff. Policy: As per our late cancellation/no show policy, we require 48 hours notice to cancel, reschedule, or modify your appointment. Therefore, same-day changes, including shortening appointments, are not permitted. Practitioner Discretion: We will always do our best to accommodate you. With this said, it is up to the practitioner to determine if they can provide adequate treatment. If there is insufficient time to provide the service booked, your appointment will be cancelled and a late cancellation fee will apply. Reminder: Please note that no show and late cancellation fees are not eligible for insurance or 3rd party reimbursement.

Yes, it is essential to complete your intake forms prior to your first appointment to ensure our team can provide safe and effective care. Intake forms can be completed online at any time before your appointment. If you need assistance or would like to complete the forms in-clinic, please arrive at least 15 minutes early for your first appointment. If it has been a few years since your last appointment or you have a new ICBC or WorkSafeBC claim, you may need to complete new intake forms (we will let you know!). For minors (under the age of 19), a parent or guardian should sign the intake forms on your behalf.

Yes, some of our therapists offer services in languages other than English. For more information, please go to our Meet the Team page and filter by the language you wish to receive treatment in. You are also welcome to bring a friend, family member or translator to your session to help translate.

We ask patients to arrive 5 to 10 minutes early to check in with the front desk and ensure they are prepared for their appointment. If you have paperwork to complete (i.e. intake forms, other forms), please ensure you are at least 15 minutes early.

Yes, both of our clinics are ground level and fully accessible for individuals using wheelchairs or scooters. If you need assistance with the door, you can ring the bell (Metrotown location). Additionally, all of our treatment tables are height adjustable for your comfort and convenience.