Privacy Policy for PhysiotherapyNear.ca

About This Policy

This Privacy Policy (the "Policy") sets out the principles and practices of Alphait Ltd. ("we," "us," or "our") with respect to the collection, use, disclosure, and protection of personal information in connection with the operation of PhysiotherapyNear.ca (the "Platform").

This Policy is designed to comply with the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 ("PIPEDA"), and applicable provincial privacy legislation, including but not limited to the Personal Information Protection Act (PIPA) of Alberta and British Columbia, and the Act respecting the protection of personal information in the private sector (Québec Law 25), where applicable.

This Policy should be read together with our Terms of Service, which govern your use of the Platform. By using the Platform, you consent to the practices described in this Policy.

Who We Are — Identity of the Organization

Alphait Ltd. is the organization accountable for personal information under its control, as required by PIPEDA Principle 1 (Accountability). We have designated a Privacy Officer responsible for overseeing compliance with this Policy and applicable privacy laws.

Scope and Application

This Policy applies to all personal information collected, used, or disclosed by Alphait Ltd. in the course of operating the Platform, including information collected from:

• Visitors and users who browse the Platform;
• Individuals who submit contact forms, inquiries, or feedback;
• Clinic owners, administrators, or representatives who submit or manage listings on the Platform;
• Any other person whose personal information is provided to us in connection with the Platform.

This Policy does not apply to the information practices of any third-party clinics, healthcare providers, or websites that may be accessible through links on the Platform. Those entities maintain their own privacy policies, and Users are encouraged to review them independently.

Information We Collect

4.1 — Personal Information You Provide Directly

We may collect the following categories of personal information that you voluntarily provide to us:

• Contact Information: Your name, email address, telephone number, and mailing address when you contact us or submit a form;
• Clinic Listing Information: Business name, address, phone number, email, services offered, hours of operation, and other details submitted by clinic representatives;
• Feedback and Correspondence: Messages, inquiries, complaints, or other communications you send to us;
• User-Generated Content: Reviews, ratings, or comments you submit about listed clinics.

4.2 — Information Collected Automatically

When you access the Platform, we or our service providers may automatically collect certain technical information, including:

• IP address and approximate geographic location (city/province level);
• Browser type, version, and language settings;
• Operating system and device type;
• Pages visited, time spent on pages, and navigation patterns;
• Referring URLs (the website you came from);
• Date and time of access;
• Cookie identifiers and similar tracking data (see Section 8).

4.3 — Information We Do Not Collect

We also do not knowingly collect financial information such as credit card numbers, banking details, or payment information through the Platform.

How We Collect Information

Alphait Ltd. collects personal information through the following means:

• Directly from you when you complete and submit forms on the Platform, contact us by email, or submit a clinic listing;
• Automatically through cookies, web beacons, log files, and similar technologies when you browse the Platform;
• From publicly available sources, such as public business directories, provincial regulatory registries, and online business listings, for the purposes of populating clinic directory entries;
• From third-party analytics providers who assist us in understanding how the Platform is used.

We collect only the personal information that is necessary for the identified purposes, in accordance with PIPEDA Principle 4 (Limiting Collection).

Purposes for Collection and Use

Alphait Ltd. collects and uses personal information solely for the following identified purposes, as required by PIPEDA Principle 2 (Identifying Purposes):

We will not use personal information for any purpose other than those identified above without first obtaining your consent, except where otherwise required or permitted by law.

Disclosure of Personal Information

7.1 — General Principle

Alphait Ltd. does not sell, rent, trade, or otherwise disclose personal information to third parties for commercial or marketing purposes. Personal information will only be disclosed in the circumstances described below, in accordance with PIPEDA Principle 4.5 (Limiting Use, Disclosure, and Retention).

7.2 — Permitted Disclosures

We may disclose personal information in the following limited circumstances:

• Service Providers: To trusted third-party service providers who assist in the operation of the Platform (such as web hosting, analytics, and email service providers), subject to contractual obligations to protect your information and use it only for the purposes for which it was disclosed;
• Legal Requirements: Where disclosure is required by applicable law, court order, regulatory authority, or government request, including disclosure to law enforcement agencies where required;
• Protection of Rights: Where we believe disclosure is necessary to protect the rights, property, or safety of Alphait Ltd., its users, or the public;
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other corporate reorganization, provided that the receiving party agrees to handle personal information in a manner consistent with this Policy;
• With Your Consent: In any other circumstance, with your express consent.

7.3 — No Sale of Personal Information

Cookies and Tracking Technologies

8.1 — Use of Cookies

The Platform may use cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance user experience, analyze traffic, and understand how the Platform is used. Cookies are small text files stored on your device by your web browser.

8.2 — Types of Cookies We Use

8.3 — Your Cookie Choices

You may configure your browser to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform without adjusting your browser settings, you consent to our use of cookies as described in this Policy.

Third-Party Links and Services

The Platform may contain links to the websites of listed clinics and other third parties. These external websites are not operated by Alphait Ltd. and are not governed by this Privacy Policy. We have no control over, and assume no responsibility for, the content, privacy practices, or information handling of any third-party website.

We strongly encourage you to review the privacy policies of any third-party websites you visit through links on this Platform. The inclusion of a link does not imply endorsement, approval, or affiliation by Alphait Ltd.

Data Retention

Alphait Ltd. retains personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law, whichever is longer, in accordance with PIPEDA Principle 5 (Limiting Use, Disclosure, and Retention).

Specifically:

• Contact form submissions and correspondence are retained for a reasonable period sufficient to respond to inquiries and maintain records of communications;
• Clinic listing information is retained for as long as the listing remains active on the Platform, plus a reasonable period thereafter;
• Analytical and technical data may be retained in anonymized or aggregated form indefinitely;
• Information required to be retained for legal, regulatory, or tax compliance purposes will be kept for the minimum period required by law.

When personal information is no longer required, it is securely destroyed, erased, or anonymized in accordance with our internal data management practices.

Security Safeguards

Alphait Ltd. employs reasonable and appropriate physical, technical, and administrative safeguards to protect personal information against unauthorized access, use, disclosure, copying, modification, or disposal, in accordance with PIPEDA Principle 7 (Safeguards).

Our security measures include, but are not limited to:

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted through the Platform;
• Access controls limiting personal information to authorized personnel only;
• Regular review and updating of security practices in response to evolving threats;
• Contractual requirements on third-party service providers to maintain appropriate security standards.

In the event of a privacy breach that poses a real risk of significant harm to individuals, Alphait Ltd. will comply with mandatory breach notification obligations under PIPEDA, including notifying affected individuals and the Office of the Privacy Commissioner of Canada (OPC) as required.

Your Rights Under Canadian Privacy Law

Subject to applicable legal limitations, individuals whose personal information is held by Alphait Ltd. have the following rights under PIPEDA and applicable provincial privacy legislation:

To exercise any of the above rights, please submit a written request to our Privacy Officer at info@physiotherapynear.ca. We will respond within 30 days of receiving your request, or provide notice if additional time is required, as permitted by PIPEDA.

Children's Privacy

The Platform is not intended for use by individuals under the age of 18. Alphait Ltd. does not knowingly collect personal information from minors. If you are under 18, please do not use the Platform or submit any personal information through it.

If we become aware that we have inadvertently collected personal information from a person under the age of 18 without verifiable parental consent, we will take reasonable steps to delete that information as promptly as possible. If you believe we may have collected information from or about a minor, please contact us at info@physiotherapynear.ca.

Cross-Border Data Transfers

Alphait Ltd. is a Canadian company operating primarily within Canada. However, certain service providers we engage — such as cloud hosting, analytics, or email platforms — may store or process data on servers located outside Canada, including in the United States or other jurisdictions.

Where personal information is transferred to service providers in other countries, those providers are bound by contractual obligations to protect your information in a manner consistent with Canadian privacy standards. However, once transferred outside Canada, personal information may be subject to the laws of the recipient country, including lawful access by foreign governments or regulatory authorities.

Changes to This Privacy Policy

Alphait Ltd. reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our information practices, applicable law, or Platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Policy periodically. Your continued use of the Platform following the posting of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must discontinue use of the Platform.

Where required by applicable law, we will seek your consent to material changes that affect how we use your personal information.

Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our designated Privacy Officer:

We will acknowledge your request within a reasonable time and respond substantively within 30 days, or as otherwise required by applicable Canadian privacy law. If you are unsatisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca, or to the applicable provincial privacy commissioner in your jurisdiction.

This Privacy Policy was last reviewed and updated on [Last Updated Date]. By continuing to use PhysiotherapyNear.ca, you acknowledge that you have read this Privacy Policy in its entirety and agree to its terms.